Did you order the wrong product? Did you receive the wrong product? Did you think you'd like it, but you don't? No problem! Our goal is to make YOU, the customer, happy!
If you ordered something, and you'd like to exchange it for something of equal or lesser value, just give us a call or send us an email and we'll work it out. You'll pay for the shipping.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will call you or send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
If you need to exchange something, please phone us at 1-866-655-6116, or send us an email at email@example.com. Send your item to: 992 Dillingham Rd., Unit 1, Pickering Ontario Canada L1W 1Z6, or we can arrange to have it picked up. You may be responsible for the cost of freight, depending on the situation.
To return your product, you should mail your product to: 992 Dillingham Road, Pickering, ON L1W 1Z6
You may be responsible for paying for your own shipping costs for returning your item, depending on the situation. We can let you know before you return or exchange it – call us at 1-877-497-1810.